Privacy Policy

Legal notices

Name: Likeafrancais
SIRET: 82384365100022

WOLF Carole EI
Registered office: 15 rue Jean Neylies 31310 Montesquieu Volvestre, France

Email: contact@likeafrancais.com

Likeafrancais is hosted by O2SWITCH.
Website created by Julien VIRUELLE.

I – Preamble

All pages of the website are secured using the HTTPS protocol, and navigation between pages is encrypted.

No data concerning credit cards is ever retained by Likeafrancais, except for the last 4 digits.

Likeafrancais does not sell or rent any information or data about its students.

II – Privacy Policy

  1. General

Likeafrancais, as the data controller, attaches great importance to the protection and respect of your privacy. This policy aims to inform you about the practices concerning the collection, use, and sharing of information that you provide to me through the likeafrancais.com platform.

This policy outlines how Likeafrancais processes the personal data that we collect and that you provide to me. We invite you to carefully read this document to understand my practices regarding the processing of your personal data that we implement.

  1. Information We Collect

We may collect and process the following data:

2.1. Information you provide directly

By using Likeafrancais, you may transmit information, some of which may be used to identify you (“Personal Data”). This is particularly the case when you fill out forms (such as the registration form), when you contact me – whether by phone, email, or any other means of communication – or when you report a problem to me.

This information includes, in particular, the following data:

2.1.1. Data necessary for registration with Likeafrancais. This data includes your name, first name, postal address, email address, mobile phone number, gender, date of birth, IP address, Skype identifier, password. Among this information, only your name, first name, email address, and password are mandatory. Otherwise, Likeafrancais will not be able to provide you with the services offered, and you will not have the possibility to register for lessons.

2.1.2. A photograph;

2.1.3. A postal address;

2.1.4. Copies of all exchanges between us;

2.1.5. Copies of all lesson requests;

2.1.6. Details of financial or accounting transactions carried out on Likeafrancais or by any other means, including information about your payment card, banking information, information about reserved lessons;

2.1.7. Details of your visits to Likeafrancais and the content you have accessed;

2.1.8. If applicable, your responses to our surveys and questionnaires and the reviews you have left to evaluate my service, which may be used for research and user behavior analysis;

2.1.9. Data that I may ask you to provide when you report a problem with Likeafrancais or my services;

2.1.10. Data related to your location when you have agreed to allow me to collect and process this data;

2.2. Data that is collected automatically

2.2.1. In case you log in to Likeafrancais using the social media features provided, Likeafrancais will have access to certain data (including your first name, last name, photograph, email address, and number of Facebook friends) from your account on that social network, in accordance with the terms of use of the respective social network. Likeafrancais may also collect certain of your Personal Data when you interact with features of these social networks, such as the “Like” feature.

2.2.2. During each of your visits, Likeafrancais may collect, in accordance with applicable law and with your consent, where required, information about the devices you use my services on or the networks from which you access the services, such as your IP addresses, connection data, types and versions of internet browsers used, types and versions of your browser’s plugins, operating systems and platforms, data concerning your browsing path on Likeafrancais, including your journey on the different URL pages of the site, the content you access or view, the search terms used, download errors, the duration of consultation of certain pages, the advertising identifier of your device, interactions with the page, and any phone number used to contact me. Among the technologies used to collect this information, Likeafrancais notably uses cookies.

2.3. Duration of retention of your data

Your data will be secured and kept indefinitely unless you request their deletion via the email address contact@likeafrancais.com.

  1. How are the collected data used?

3.1. To execute the contracts concluded between you and me. This processing is necessary for the performance of our respective contractual obligations.

3.2. To send you information about my services (such as lesson booking confirmations) by email, SMS, or any other means of communication. This processing is necessary for the performance of our respective contractual obligations and/or carried out with your consent.

3.3. To collect your payments. This processing is necessary for the performance of our respective contractual obligations.

3.4. To allow you to personalize your profile on my platforms. This processing is based on your consent.

3.5. To provide you with access and enable you to communicate with our customer service. This processing is necessary for the performance of our respective contractual obligations, carried out with your consent and/or necessary for the establishment, exercise, or defense of a legal claim.

3.6. To ensure compliance with applicable laws and my terms of use. In case of breaches on your part, Likeafrancais may suspend your account; this processing is necessary for the performance of our respective contractual obligations, carried out with your consent and/or necessary for the establishment, exercise, or defense of a legal claim.

3.7. To send you, in accordance with applicable legal provisions and with your consent when required by law, marketing, advertising, and promotional messages, and information regarding the use of our services, booking terms, or to suggest and advise you on goods or services that may interest you. Likeafrancais may also use your data to send you advertising messages that may interest you on social media platforms or third-party sites. If you would like more information on this subject, I invite you to consult the contractual documents of these platforms. This processing is based on your consent and/or my legitimate interest (providing you with relevant information).

3.8. To inform you of changes to my services. This processing is necessary for the performance of our respective contractual obligations, compliance with our legal obligations, and/or the establishment, exercise, or defense of a legal claim.

3.9. To manage our site and carry out internal technical operations as part of problem resolution, data analysis, testing, research, analysis, studies, and surveys. This processing is based on my legitimate interest (ensuring site security and improving its features).

3.10. To improve and optimize the site, particularly to ensure that the display of its content is adapted to your device. This processing is based on my legitimate interest (providing you with relevant content).

3.11. To enable you to use the interactive features of the site if you wish. This processing is necessary for the performance of our respective contractual obligations and/or carried out with your consent.

3.12. To help maintain a healthy and secure environment on Likeafrancais. This processing is based on my legitimate interest (ensuring site security), compliance with my legal obligations, and/or necessary for the establishment, exercise, or defense of a legal claim.

3.13. To assess the effectiveness of advertising messages sent and adapt them. This processing is based on my legitimate interest (measuring and optimizing the effectiveness of my campaigns) and/or your consent.

  1. Who are the recipients of the information I collect, and why are they being transmitted?

4.1.1. When I use a service provider to execute any contract between you and me or to provide or improve services (e.g., for payments made through our site);

4.1.2. I publish the reviews you write as part of the site’s review system. These reviews, which include your first name and photograph, are visible to all visitors to Likeafrancais.

4.1.3. When I use search engine providers and analytical solutions to improve and optimize the site;

4.1.4. When you make an explicit request (e.g., when using authentication methods provided by social networks), subscribe to a service provided by a partner, or request to benefit from an offer or deal);

4.1.5. When I am under a legal obligation to do so or if I believe in good faith that it is necessary to respond to any claim, comply with any court request, enforce any contract entered into, such as the General Terms of Use, in case of emergency jeopardizing public health or the physical integrity of a person, in investigations and investigations, or to ensure the rights, property, and security of Likeafrancais, its members, and more generally any third party;

4.1.6. In the event that I sell or acquire a business or assets, in which case I reserve the right to share your Personal Data with the potential seller or buyer of that business or assets.

4.1.7. If Likeafrancais or any part of its assets is acquired by a third party, the data in my possession will be transferred to the new owner, if applicable.

4.1.8. In accordance with applicable law and with your consent when required, Likeafrancais may aggregate data about you that I receive or send to business partners, including all or part of your Personal Data and information collected through cookies. This aggregated information will only be used for the purposes described above.

4.1.9. I draw your attention to the fact that if you decide to grant me access to certain information, including your Personal Data, through connection services provided by business partners, their privacy policies are also applicable to you. I have no control over the collection or processing of your data carried out by business partners on their own platform.

4.1.10. You authorize me to use your name, profile picture, and content as part of commercial, sponsored, or associated content that is broadcast.

4.1.11. You can delete your account in writing directly at contact@likeafrancais.com for a member of my team to delete your account. No data from deleted accounts is kept in our back office.

4.1.12. None of your information is transmitted for resale purposes to any third-party company.

  1. Targeted advertisements, emails, and SMS sent

In accordance with applicable law and with your consent when required, Likeafrancais may use the data you provide on our site for commercial prospecting purposes (e.g., to send you newsletters, invitations to events, or any other communication that may interest you, and display targeted advertisements on social media platforms or third-party sites).

Regarding promotional emails: you can withdraw your consent at any time by clicking on the unsubscribe link provided in each of our communications or by contacting me as described in Article 13 below.

Regarding targeted advertising:

On social media platforms (e.g., Facebook, Instagram): you can oppose this processing at any time by configuring the advertising settings of your account.

  1. Are your data transferred, how, and where?

As a general rule, we keep your Personal Data within the European Union. However, for example, some service providers are located in countries outside the European Union (“Third Countries”), and some of your Personal Data is transferred to Third Countries. This may include transfers to Third Countries for which the European Commission has not made a decision of “adequate protection.” In such cases, Likeafrancais ensures that such transfers are carried out in accordance with applicable regulations and guarantee a level of protection sufficient to ensure the privacy and fundamental rights of individuals (notably through the European Commission’s standard contractual clauses).

  1. What are your rights regarding your personal data?

7.1. You have the right to receive a copy of your Personal Data in my possession (“right of access”).

7.2. You can also request the erasure of your Personal Data, as well as the correction of inaccurate or outdated Personal Data (“right to erasure and right to rectification”) by writing to contact@likeafrancais.com. Please note that I may retain certain information about you as required by law or for legitimate reasons. For example, if I believe you have committed fraud or violated my Terms of Use, and I wish to prevent you from circumventing the rules applicable to my community.

7.3. You also have the right to object at any time, for reasons related to your specific situation, to the processing of your Personal Data for direct marketing purposes or for processing based on legitimate interest (“right to object”).

7.4. You have the right to limit processing activities carried out on your Personal Data (“right to restriction”). Please note that this right only applies if you dispute the accuracy of your Personal Data during the period allowing me to verify their accuracy; in the event of unlawful processing on my part and you request the limitation of use instead of erasure, I no longer need the personal data for processing purposes but they are still necessary for the establishment, exercise, or defense of legal claims; iv) if you exercise your right to object during the verification period regarding whether my legitimate interests prevail over yours.

7.5. You have the right to file a complaint with the competent supervisory authority or seek redress from the competent courts if you believe that I have not respected your rights.

7.6. You also have the right to data portability, which means the right to receive the Personal Data you have provided to me in a structured, commonly used, and machine-readable format and the right to transmit this data to another data controller (“right to data portability”).

7.7. You also have the right to define instructions regarding the fate of your Personal Data after your death.

  1. Confidentiality of your password

You are responsible for the confidentiality of the password you have chosen to access your account on the site.

You agree to keep this password secret and not to disclose it to anyone.

  1. In accordance with Article 223-2 of the Consumer Code, students can subscribe to a telephone solicitation opposition list.

  2. Links to other websites and social media

Likeafrancais may occasionally contain links to the websites of our partners or third-party companies. Please note that these websites have their own privacy policy, and Likeafrancais declines all responsibility for the use made by these sites of the information collected when you click on these links. I recommend that you read the privacy policies of these sites before transmitting your Personal Data to them.

  1. Modification of the privacy policy

I may occasionally modify this privacy policy. When necessary, I will inform you and/or request your consent. I advise you to regularly check this page to be aware of any modifications or updates made to my privacy policy.

  1. Dispute

In accordance with the provisions of the Consumer Code Articles L.611-1 and following, it is provided that for any contractual dispute that could not be resolved through a complaint previously submitted to customer service, you can, as a consumer, use mediation for free by contacting the Association Nationale des Médiateurs (ANM) either by mail at 62, rue Tiquetonne 75002 PARIS or by email by completing the online submission form at the following address: www.anm-conso.com.

  1. Contact

For any questions regarding this privacy policy or any requests related to your personal data, you can contact me:

III – Right of withdrawal

In accordance with Article L. 221-18 of the Consumer Code, “the consumer has a period of fourteen days to exercise his right of withdrawal from a contract concluded remotely, following telephone canvassing or off-premises, without having to justify his decision or bear costs other than those provided for in Articles L. 221-23 to L. 221-25.

The period mentioned in the first paragraph runs from the day of the conclusion of the contract.

The right of withdrawal can be exercised by contacting Likeafrancais as follows:

Write an email to contact@likeafrancais.com with the subject line: “Right of withdrawal.”

Following the receipt of the email, Likeafrancais undertakes to refund the student the amount paid within 14 days.

The student who requested to benefit from paid services before the end of the withdrawal period will have to pay an amount proportional to their use of the services.

Consequences of withdrawal:

The refund will be made within 14 days from the date on which Likeafrancais was informed of the student’s decision to withdraw, by the same means of payment used by the student for the initial transaction, unless otherwise instructed by the student.

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